sportstownusa

  • Express delivery and free returns within 30 days
  • support@sportstownusa.shop
  • +1 347-628-1943
SPORTSTOWNUSA

Shipping Policy

Shipping Policy

Last Updated: April 29, 2025

Shipping Policy – Sportstownusa.shop

At Sportstownusa.shop, we are committed to providing a smooth and transparent shipping experience for all customers. This Shipping Policy outlines how we handle order processing, delivery timelines, and more—so you know exactly what to expect.

1. Shipping Coverage

1.1 Where We Ship

We offer nationwide shipping across the U.S. and select international locations. We aim to make our gear—especially our backpacks and hunting equipment—available to as many customers as possible.

1.2 Restrictions

We do not currently ship to:

  • U.S. territories

  • APO/FPO addresses

  • P.O. Boxes
    Some international destinations may also be restricted based on carrier or customs limitations.

2. Shipping Costs

2.1 Free U.S. Shipping

We offer free shipping on all orders within the contiguous United States—no minimum purchase required.

2.2 Additional Charges

Orders to Alaska, Hawaii, or international destinations may include extra fees. These will be clearly calculated at checkout with no hidden charges.

3. Delivery Timeframes

3.1 Carriers

We ship via reliable carriers like UPS, FedEx, and USPS to ensure your order arrives safely and on time.

3.2 Processing Time

Orders are typically processed within 1–2 business days.

3.3 Shipping Time

Once shipped, domestic orders usually arrive in 4–6 business days, depending on your location.

3.4 Business Hours

We operate Monday–Friday (excluding U.S. holidays). Orders placed on weekends or holidays will begin processing the next business day.

4. Order Tracking

After your order ships, you’ll receive a tracking number by email. You can check the latest updates directly via your Order Tracking page or through the carrier’s website.

5. Delivery Details

5.1 Standard Delivery

Most packages do not require a signature unless specified by the customer.

5.2 Bulky or Oversized Items

For larger products like tactical or hunting backpacks, delivery may require a scheduled appointment and signature upon delivery.

5.3 Missed Delivery

If you miss a delivery, the carrier may leave a notice or attempt a redelivery. After multiple failed attempts, your package may be held at a nearby facility.

6. Shipping Issues

6.1 Lost Packages

If there are no updates on your tracking for more than 5 business days, email us at support@sportstownusa.shop. We’ll work with the carrier to resolve the issue quickly.

6.2 Damaged Deliveries

If your package arrives damaged, refuse delivery if possible and contact us within 48 hours. We will arrange a replacement or issue a refund as per our Return Policy.

6.3 Incorrect or Missing Items

Notify us within 7 days of delivery if your package has missing or incorrect items. We’ll resolve the issue promptly.

7. Order Changes or Cancellations

7.1 Modifications

To change your order before it ships, contact us with your order number. We’ll do our best to accommodate changes.

7.2 Cancellations

Orders can be canceled only before they are shipped. After shipping, you may return the item under our Return & Refund Policy.

8. Delivery Commitment

8.1 Delays

While we strive to deliver on time, weather, holidays, and carrier delays may affect delivery. We’ll notify you by email if delays occur.

8.2 Sustainability

We’re committed to eco-friendly shipping practices, including recyclable packaging and route optimization to reduce our carbon footprint.

9. Customer Support

If you have any shipping concerns, we’re here to help:

  • Email: support@sportstownusa.shop

  • Phone: +1 347-628-1943

  • Hours: Monday–Friday, 8:00 AM to 5:00 PM (ET)

  • Mailing Address: 6322 Winding Stream Dr, Louisville, KY 40272, USA

10. Related Policies

Be sure to also review:

11. Policy Updates

We may update this policy to meet compliance standards or improve clarity. Any changes will be posted here with the latest revision date.