Return And Refund Policy

Last Updated: April 29, 2025

Return & Refund Policy – sportstownusa.shop

At sportstownusa.shop, your satisfaction is our priority. This Return & Refund Policy ensures a smooth and worry-free process in case your purchase doesn’t meet expectations.

1. Policy Overview

This policy is part of our Terms & Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By purchasing from sportstownusa.shop, you agree to the terms below.

2. Return Eligibility

2.1 30-Day Return Window

You may return most products within 30 days of delivery for a full refund. The return period begins the day your order is marked as delivered by the carrier.

2.2 Item Condition Requirements

To qualify for a return, the item must be:

In original condition
Unused and in original packaging
Free from damage or excessive wear
Returned with all accessories, parts, and documentation

2.3 Non-Returnable Items

For health and safety reasons, the following are non-returnable:

Custom or personalized products
Items marked final sale or clearance

3. Return Process

3.1 How to Start a Return

Email us at support@sportstownusa.shop or call us at +1 347-628-1943 within the 30-day window to initiate your return.

3.2 Packaging Instructions

Use the original packaging if possible. If unavailable, ensure the item is securely packaged with sufficient padding and includes all original components.

3.3 Shipping Your Return

We’ll email you a prepaid return label. Attach it to the package and drop it off at the designated carrier location.

3.4 Who Covers Return Shipping?

Return shipping is free for eligible returns. If the return is due to our error (e.g., wrong item), all return costs are fully covered.

4. Refund Details

4.1 Processing Time

Once we receive and inspect your return, we’ll issue a refund to your original payment method and notify you via email.

4.2 Refund Timeline

3–5 business days for processing
5–10 business days for funds to appear, depending on your bank or card provider

4.3 Full vs. Partial Refunds

Full Refund: If the return meets all eligibility criteria
Partial Refund: May apply if the item is used, damaged, or missing components

5. Exchanges

For exchanges, return the original item using the steps above and place a new order on sportstownusa.shop.

6. Damaged or Defective Items

6.1 Items Damaged in Transit

Report transit damage within 48 hours of delivery. We’ll send a replacement at no extra cost.

6.2 Manufacturer Defects

If your item is defective, contact us within 30 days of receipt. We’ll replace it or refund you, and we’ll cover return shipping.

7. Refund Issues

If your refund hasn’t arrived after 10 business days:

Check your bank or credit card statement
Contact your bank or credit card provider
If still unresolved, email us at support@sportstownusa.shop

8. Gift Returns

If marked as a gift at checkout, the recipient will receive store credit for the return value. Gift senders are not notified.

9. Exceptions

9.1 Bulk Orders

Orders of 5 or more of the same item may have special return requirements. Contact us before initiating the return.

9.2 Custom or Personalized Products

These are not returnable unless defective.

9.3 Promotional & Bundle Deals

Items bought as part of a promotion may be subject to different return conditions. Check promo terms or contact us for guidance.

10. No Restocking Fees

We do not charge restocking fees as long as:

Items are returned within 30 days
Items are in original, unused condition
All parts, packaging, and documents are included

11. Contact Us

For any return or refund inquiries, contact our support team:

Email: support@sportstownusa.shop
Phone: +1 347-628-1943
Hours: Monday–Friday, 8:00 AM to 5:00 PM (ET)
Address: 6322 Winding Stream Dr, Louisville, KY 40272, USA
Visit our Contact Page for more options.

12. Policy Updates

We reserve the right to revise this policy at any time. The latest version will always be available on this page and will not apply retroactively.